RETURN PROVISION

RIGHT OF WITHDRAWAL

You can use the right of withdrawal and return purchased goods within 14 calendar days from the moment you received the goods in your possession, without stating the reason for the return. The right of refusal does not apply to legal entities.

In order to use the right of withdrawal, you must send a written e-mail to aviro@aviro.lv about the wish to return the purchased products – indicating the "date and number" of the order, informing SIA AVIRO, address: Jelgavas iela 38 - 1st floor, Riga, LV-1004, the decision to cancel In order. For the right of withdrawal period to be observed, it is enough to send your notice of use of the right of withdrawal before the 14-day period.

The right of withdrawal will expire after 14 days from the date on which you have received the purchased goods. To avoid misunderstandings, at the time of receipt of the product, make sure that it fully corresponds to - the manufacturer, model, color, size, and other important parameters.

If you cancel this agreement, SIA AVIRO offers to exchange the product for another or return the money. SIA AVIRO reserves the right not to pay the incurred transport costs and other expenses related to the assembly or delivery of goods.

In the case of a refund, SIA AVIRO deducts the cost of returning and inspecting the goods, which is 10% of the amount of the purchased goods (excluding VAT). Refunds will be made - after receipt and inspection of the product. Using the right of refusal, you will have to cover the costs of returning the product, except for cases where SIA AVIRO has agreed to cover these costs.

RETURN PROCESS WITH OMNIVA

Omniva has developed a system for returning goods. All you have to do is fill out the product return form by clicking here.

    1. Goods can be returned within 14 days. 

    2. Product exchange is possible.

    3. Return fee - 3.09 €. The amount is reimbursed by the client

Remember, when sending the products, you must ensure that the goods are packed in such a way that the goods cannot be damaged during transportation. In order to avoid misunderstandings, we recommend that you also insure the product when returning it, otherwise you will be responsible for damage to the product.

If you wish to use the right of withdrawal, remember that you are only liable for the reduction in the value of the goods if the goods have been used for purposes other than determining the nature, characteristics, and functioning of those goods. Therefore, it is taken into account that during the period of exercising the right of withdrawal, you have the right to use the product to the extent necessary for the inspection of the product (as much as it could be done before purchasing the product in a regular store). By using the right of withdrawal, you are responsible for using the product in excess of the product for inspection purposes, for using the product during the period of the right of withdrawal, which is incompatible with the principle of good faith, and for reducing the value, quality, and safety of the product.

UNDER WHAT CIRCUMSTANCES SHOULD NOT USE YOUR RIGHT OF WITHDRAWAL

    1. The Buyer has the right to withdraw from the Product within 14 calendar days from the moment of receipt of the goods by sending a letter of withdrawal to the Seller. The Seller shall send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

    2. The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the Seller shall be borne by the Buyer.

The buyer may not use the right of withdrawal if

    1. The ordered goods cannot be returned due to their nature, they are perishable or they can be used quickly.

    2. The ordered goods are made specially to the Buyer by individual order or are personalized by their needs.

    3. The buyer has intentionally damaged the goods or their packaging.

      • Legal entities other than the Consumer do not have the opportunity to return the product within 14 days.

      • Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia provides that "the consumer is responsible for maintaining the quality and safety of the product during the period of using the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use, or non-compliance with the instructions if the original packaging of the product is lost or its packaging is significantly damaged.

SETTLEMENT OF DISPUTES

Please submit a complaint about the availability or quality of goods electronically by sending an e-mail to aviro@aviro.lv / aviro@viesnicupreces.lv.

The complaint will be reviewed within 7 working days from the date of receipt of the complaint.

If the complaint is declared unfounded and you do not agree with recognizing the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, indicating:

    1. Name, surname, contact information.

    2. The date of submission of the application.

    3. The nature of the dispute, the claim, and their grounds.

Information on out-of-court dispute resolution and out-of-court dispute resolution
http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN

WARRANTY TERMS

The manufacturer's warranty conditions are valid if the purchaser can present them

    1. Proof of purchase (check, bill, receipt, or commercial invoice).

    2. Manufacturer's or distributor's warranty card (if the manufacturer or distributor has included one in the product package).

      • The warranty conditions do not apply to the product's accessories (batteries), batteries (batteries, accumulators), or accessories with a limited life cycle (bed linen, towels, and other types of professional textiles).

      • Any textile product received and purchased from SIA AVIRO must be washed before the first use in accordance with the care instructions provided by the manufacturer.

THE MANUFACTURER'S WARRANTY IS NOT VALID IF

    1. The product has not been used in accordance with its care or use instructions;

    2. The product has damaged warranty seals or serial numbers, or the buyer has tried to repair the damage himself;

    3. The damage was caused by foreign matter, liquids or insects entering the product;

    4. Damage caused by a natural disaster (flood, storm, lightning, fire, earthquake);

    5. The buyer has used non-standard power supplies, accessories, spare parts, as well as raw materials that have not been certified by the manufacturer for use with the specified product and this will have caused damage to this product;

    6. the damage will be caused by non-compliance of the supply voltage, telecommunications, and cable networks with the standards specified by the manufacturer, rapid temperature fluctuations, as well as other domestic and external factors (soot, smoke, dust, humidity);

    7. The buyer does not perform regular service (applies to goods that need it).

In case the product is damaged (cosmetics or other products with the term “shelf life”), please contact us to arrange a repair or exchange of the product.